Overview
Challenges
Outdated System
The existing travel planner system was outdated, lacked modern features, and could not meet the growing needs of users.
Limited Functionality
The legacy system did not provide real-time travel updates or advanced route planning features, which limited its utility for end-users.
User Dissatisfaction
Users experienced challenges with inaccurate trip scheduling, lack of alternatives, and a complicated interface, leading to reduced trust in the system.
Integration Challenges
Integrating new technology with existing infrastructure posed significant operational challenges, requiring careful planning and execution.
Solution
Advanced Travel Planner Implementation
Replaced the outdated travel planner with a modern solution offering interactive and real-time trip planning features.
Real-Time Mapping and Scheduling
Integrated advanced mapping tools to provide users with the best possible routes, including departure and arrival times for both origin and destination.
Stakeholder Collaboration
Partnered with Customer Information Services, vendor subject matter experts (SMEs), and technical teams to ensure seamless implementation.
Training and User Adoption
Conducted training programs for internal teams and end-users to ensure efficient use and adoption of the new system.
Performance Monitoring and Feedback
Designed mechanisms to gather user feedback, improve system features, and ensure long-term performance.