Overview
A major healthcare facility in Canada embarked on a project to modernize its staff scheduling system. The initiative aimed to enhance operational efficiency by customizing a Commercial Off-The-Shelf (COTS) human resource information system to meet specific organizational needs. The project was integral to aligning staff scheduling with payroll integration and improving overall resource utilization.
Challenges
The healthcare facility faced several challenges as it sought to improve its staff scheduling system:
Legacy System Limitations
The existing COTS system lacked customization options to address the unique scheduling needs of a diverse workforce.
Complex Workforce Requirements
The organization had to account for full-time, part-time, contract, unionized, and non-unionized employees, as well as volunteers.
Integration with Payroll
The scheduling system needed seamless integration with the payroll module to automate and streamline operations.
Change Management
The shift from manual processes to a digital solution required comprehensive change management to address employee and stakeholder concerns.
Solution
To address these challenges, a structured approach was undertaken focusing on five core components: