Overview
Challenges Faced
Manual Reporting Processes
Incidents required substantial officer time for non-critical reports, leading to inefficient resource allocation.
Citizen Inconvenience
No user-friendly way existed for citizens to report minor incidents, leading to delays or missed reports.
Resource Allocation
Valuable law enforcement resources were being spent on no-suspect or minor incident reports, which could be managed digitally.
Data Accessibility
Crime reporting and analysis were fragmented due to lack of centralized digital data.
Bilingual and Accessibility Needs
The system needed to be fully accessible, comply with AODA/WCAG 2.0 standards, and support both English and French reporting.
Solution Implemented
Web and Mobile Incident Reporting
Citizens could file reports 24/7 using a user-friendly, browser-based system available on desktop and mobile devices.
Bilingual and Accessible System
The system was customized to meet AODA and WCAG 2.0 standards, with full support for English and French.
Centralized Crime Reporting
DORS provided a backend reporting module for law enforcement to analyze incidents, manage data, and generate reports.
Automation and Resource Optimization
Citizens could report minor incidents without requiring officer dispatch, with automated responses issuing temporary report numbers.
Integration with Internal Systems
DORS integrated seamlessly with existing records management systems (RMS) to ensure continuity in data storage and analysis.
Implementation Process
Project Planning
A Work Breakdown Structure (WBS) and project schedule baseline were developed to manage key milestones. Cost and resource baselines were defined in coordination with stakeholders and vendor LexisNexis.
Requirements Gathering and Customization
Stakeholders collaborated to define business and technical requirements. The system was customized for bilingual interfaces, accessibility compliance, and ease of use.
System Design and Development
The technical team worked with LexisNexis to finalize the User Interface (UI) and User Experience (UX), with custom incident forms, autoresponders, and reporting modules.
Testing and Validation
User Acceptance Testing (UAT) validated system performance, identifying and resolving issues with form development and integration.
Change Management and Communications
A public awareness campaign informed citizens about the new system through flyers, FAQs, and social media messages.
Deployment and Training
The system was deployed on time, with training provided to ensure a smooth transition. Post-implementation reviews gathered feedback.